How to return an item 

Returning an item with Carmina is easy: 

 1) Write an email to [email protected] informing us about the return and wait for one of our agents to approve it. If you want to exchange a product, let us know so we can hold the new item for you. In the email, make sure you include your full name, the order number, and the products you want to return. Once the return has been approved you will receive a return label. 

 * Returns will only be accepted and processed if they are approved by one of our agents and are returned 30 days after shipment. 

 2) Pack your item securely, preferably using the original mailing box. If you don't have the original, use a sturdy box. The parcel must include the original packaging, all merchandising products (flannel bags, sponges, shoelaces, etc.), and the receipt. 

 3) Ship your parcel. Once we get the parcel, it will take us 5-10 days to process the return. 

35$ will be deducted from the refund for the shipping cost. 

Items that cannot be returned: According to online trading rules, the following items cannot be returned: 

· Socks 
· Shoes with metal toe cap
· MTO (made-to-order) shoes
. Any product that has been modified at the customer’s request
. Any items that have been worn

Any product that has been modified at the customer’s request Exchanges: For exchanges, please specify the new product you wish to receive both in the email and in the note attached. 

There may be differences in price between the two items. In this case, we will contact you and advise you on how to proceed. 


Returning defective items: In the case of defective goods, please send pictures of the defective item to [email protected]
Our customer service team will advise you as to the necessary procedure.
Once we receive the item, our Quality Control department will study the product and if it is found to be defective, we will pay all delivery costs and customs duties attributable to the return.